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Job no: 513495
Work type: Staff
Location: Chancellor's Office
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Network Engineer. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.
The salary range for this classification is $4,678 to $11,547 per month. The anticipated salary hiring range is up to $8,588 per month, commensurate with qualifications and experience.
Network Analyst – Career
The California State University, Office of the Chancellor, is seeking a Network Engineer to participate in the development of technical standards, testing, and ongoing technical support of CSU systemwide LAN, WAN, Wireless, Security, and other network infrastructure technology initiatives. This includes serving as a representative of the Chancellors' Office to the CSU technical working groups and acting as a technical liaison with CSU Common Network Initiative (CNI) Vendors, along with managing and providing technical support for the Chancellor's Office Golden Shore Testing & Evaluation Center (TEC) Lab.
Under the general direction of the Director, Systemwide Infrastructure Services, the Network Engineer will:
Provide technical expertise and manage the Testing & Evaluation Center (TEC) lab located at Chancellor's Office Golden Shore location.
-Install, configure, and manage routers, switches, firewalls, and wireless controllers.
-Maintain and document appropriate remote access procedures to TEC lab.
-Perform set-up/tear-down for all testing conducted in the TEC lab to consistently maintain current CNI network baseline configurations.
-Routinely perform maintenance and upgrades to all installed devices in the TEC lab to keep current with current Approved Image and Equipment List (AEIL) along with testing new device Operating Systems versions recommended by CSU Working Groups and vendors.
-Work with current CSU CNI router, switch, firewall, and wireless vendors in testing new features and design options in the TEC lab.
-Work with CSU integrator (currently Deloitte) in testing CNI network designs, redundancy failovers, new software versions, data collection, and automated processes in the TEC lab.
-Ensure satisfaction and proactively seek opportunities to improve TEC lab services through regular contact with users and by seeking out feedback from the campuses, CNI working groups, and CNI systems integrator.
-Update technical documentation (e.g., network diagrams) to assure currency & accuracy on an ongoing basis. Assist in orienting visitors/users to the lab and its equipment, configurations, and other specifications.
-Maintain a searchable archive of test results performed in TEC lab (i.e., test library).
-Develop and maintain regular plans to support vendor releases for network hardware, operating systems, and software.
-Support local area network (LAN) and wireless infrastructure, including installing necessary hardware, upgrades, and/or patches and integrating new technology services.
-Point of contact for all TEC lab equipment and software inventory and correspond with the Chancellor's Office Asset/Property Management team as needed.
The Network Analyst will participate in and support technical working group meetings and assist in developing technical and architectural recommendations of network and network management issues and evaluating related technical and operational solutions.
-Attend and support CSU Network Technology Alliance (NTA) and Change Management (CMG) working group meetings, including meeting minutes, scheduling, etc.
-Help create technical documentation.
-Perform technical research.
-Track network vendor issues and escalate as needed.
-Provide network technical support as needed.
-Create various communications to inform campuses of network issues, changes, or updates.
At the direction of the Director of Systemwide Infrastructure Services, this position will also be responsible for providing support to Common Network Initiative (CNI).
-Maintain, track, and inventory CNI bulk ordered equipment for campuses and coordinate the distribution to campuses as necessary. This includes communication and shipping equipment to the campuses.
-Assist with organizing program documentation and regularly audit to ensure that program requirements are being met.
-Point of contact for providing access to SharePoint, Smartsheet, MoveIT, or other software applications to campus or vendor requests.
-Provide overall support in developing project-related documentation, reports, or other requested documentation.
-Actively participate and support the proceedings of the Network Technology Alliance (NTA) and NTA Change Management Group (CMG) working groups and represent the Chancellor's Office on other technology committees as requested.
-Point of contact for all TEC lab inventory and communicate with the Chancellor's Office Asset Management team.
The Network Analyst is responsible for any other duties as assigned. In addition, the Network Analyst is responsible for keeping current in the industry, including technology changes, trends, and best practices. The Network Analyst is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor.
This position requires:
-Bachelor's Degree in Computer Science, Electrical Engineering, Telecommunications, or a similar field or equivalent combination of education and related experience includes three to five years of professional experience supporting heterogeneous networks.
-Alcatel-Lucent Enterprise OmniSwitch or equivalent router and switching experience.
-HPE Aruba or equivalent wireless systems experience.
-Palo Alto Networks or equivalent firewall experience
-Alcatel-Lucent Certified Field Expert (ACFE) certifications preferred.
-Aruba ACMA/ACMP/ACMX certifications preferred.
-Other network certifications preferred.
-Three to five years' experience in IT technical experience, preferably in higher education that may include: networking, help desk, desktop support, Web development.
Communication & People Skills
-Solid communication skills are necessary to provide accurate technical documentation.
-Works effectively and cooperatively with other team members to achieve goals and develop/maintain working relationships.
-Ability to effectively communicate with various users.
-Uses advanced communication and listening skills to work with others and problem solve.
-Ability to quickly gather information from and disseminate information to the appropriate parties.
Project Management Skills
-Ability to track and document information between multiple parties.
-Experience in coordinating resource requirements.
-Attention to detail and solid organizational skills are necessary.
-Ability to schedule and prioritize to meet deadlines.
-Ability to work independently without supervision.
-Ability to troubleshoot, including quickly identifying technical problems and acting appropriately.
-Develop solutions that combine information and ideas in new, unprecedented ways to address all aspects of identified problems.
-Proactively identifies and understands problems from a broad, interactive perspective and uses appropriate resources to research technical problems.
-Ability to independently apply technical judgment to standard and non-standard applications and systems.
-Expertise in at least two of the following technology areas: switching, routing, wireless, and firewalls/VPN, and working knowledge in the other areas required.
-Proficiency with Internet and Windows protocols and standards, including TCP/IP, ICMP, DNS, SMTP, DHCP, IMAP, POP3, WINS, CIFS, is required.
-Experience with Alcatel-Lucent Enterprise, HPE Aruba, and Palo Alto Networks networking equipment required.
-Proficiency in Microsoft Office Productivity Suite and Visio required.
-Working experience in managing a network test lab environment preferred.
-Knowledge of Windows/Unix/Linux operating systems and impact on network connectivity preferred.
-Experience with telecommunications wiring and cabling preferred.
Priority consideration will be given to candidates who apply by March 3, 2023. Applications will be accepted until the job posting is removed.
How To Apply
Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.
Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States.
COVID19 Vaccination Requirement
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against COVID-19 or declare a medical or religious exemption. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
Advertised: January 06, 2023 (9:00 AM) Pacific Standard Time
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