Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of ATS Learning Technologies/LMS Coordinator. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $4,334 per month, commensurate with qualifications and experience.

The salary range for this classification is $3,694 to $7,131 per month. 

Classification

Administrative Analyst/Specialist

Position Information

The California State University, Office of the Chancellor, is seeking an ATS Learning Technologies/LMS Coordinator to report to and support the Assistant Vice Chancellor for Academic Technology Services, and this position will work in concert with and in support of academic technology services including the CO Learning Management System, Affordable Learning Solutions, Systemwide Digital Library Services, Systemwide Digital Collections Services, Online Course Services, Calstate Online, the Accessible Technology Initiative, and the ATS web team.  This position will create and facilitate communication and technology administration in support of ATS. This position requires strategic thinking, meticulous attention to detail, and the knowledge and skill to deal effectively with diverse topics and organizations and the ability to work in a collaborative setting with all members of the ATS team, as well as other divisions in the chancellor’s office, the campuses, and third parties.

Responsibilities

Under the general direction of the Assistant Vice Chancellor, Academic Technology Services the ATS Learning Technologies/LMS Coordinator will:

be responsible for providing technology and communications related projects technology support and facilitation of systemwide common interest groups, as system administrative support for the chancellor’s office LMS, working with third party vendors integrating into the LMS, facilitating communications and content, and other related duties. More specifically:

-Support all ATS programs, AL$ programs, and consultants;

-Work with ATS team to address the strategic learning technologies and subsequent communication and technology needs of the department.; Coordinate LMS initiatives by planning, executing and tracking programs via email, social media, badging and content development following universal design for learning, and certificate creation.

-Evaluate and monitor ATS programs’ social media performance on an ongoing basis by analyzing key metrics and creating comprehensive analytics reports.

-Plan, design, and produce electronic and print media, including publications and other communications materials, using Adobe Creative Suite and other design software.

-Coordinate promotional material by organizing requirements with Communications, Print Services, inventorying stock, and placing orders.

-Serve as main contact for media and vendor inquiries/request for information for campuses and CO.

-Coordinate with ATS Web Team to implement, manage, monitor, and upgrade multiple Academic Technology Services websites.

-Evaluate accessibility of websites and communication documents.

-Coordinate the creation and maintenance of electronic filing system of office records.

-Coordinate critical ATS information (account data, passwords, licenses, etc.) with the use of Smartsheet.

-Coordinate department’s various email distribution, internal listservs and assist with any list management software inquiries for systemwide projects and initiatives.

-Coordinate with cross discipline team members to make sure that all parties are on track with various ATS project requirements, deadlines, and schedules within the CSU system.

-Facilitate the creation of courses and participant enrollments into the chancellor’s office LMS. 

-Coordinate with third party vendors to integrate their solutions into the LMS.

-Provide LMS end user support, course implementation, and training.

-Work closely with LMS vendor and Chancellor’s Office Peoplesoft team to integrate and troubleshoot technology systems such as LTI, SSO, and PPS integrations.

-Facilitate the systemwide academic technology common interest groups (CIGs).

-Collaborate regularly with the Online Course Services program coordinator regarding accessible course design and facilitation.

-Other clerical/administrative duties as assigned.

Qualifications

This position requires:

-Bachelor’s degree from an accredited four-year college or university or equivalent combination of education and a minimum of two years related experience in a communication and/or technology support role is required.

-Thorough knowledge of English grammar, spelling, and punctuation, and ability to clearly communicate orally and in writing.

-Knowledge and expertise with multiple social media platforms, including Facebook, Twitter, LinkedIn, and Instagram.

-Experience with technology platforms (Canvas by Instructure, Smartsheet, etc.).

-Knowledge and experience with analytics platforms.

-Experience with social media management tools (Hootsuite, Buffer, Pronto, etc.).

-Proficient project management skills.

-Knowledge and experience of website programming tools including, but not limited to, Drupal.

-Knowledge of digital accessibility, disability inclusion, and regulations related to digital accessibility (e.g., Section 508, ADA).

-Knowledge and experience with collaborative workgroup and reporting tools, including SharePoint.

-Ability to maintain good working relationships with staff, outside vendors, and service providers.

-Ability to handle multiple work priorities.

-Strong leadership skills to coordinate simultaneous multiple projects to completion.

-Ability to handle multiple work priorities.

-Strong communication and leadership skills to coordinate simultaneous multiple projects to completion.

-An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.

-Experience working effectively with a diverse population of individuals with different cultural and ethnic backgrounds and abilities.

-Ability to establish and maintain positive working relationships with colleagues, faculty and staff representing diverse ethnic, cultural, socioeconomic, and learning abilities.

-Interest in serving multiple organizations in the Chancellor’s Office and across the CSU and to learn new skills quickly.

Preferred Qualifications

-Must be knowledgeable and proficient in using Microsoft Office products with at least an intermediate proficiency in the use of Excel and Word is preferred. 

-Working knowledge of various survey tools (Qualtrics, SurveyMonkey, etc.).

-Knowledge of desktop publishing skills and graphic production and design tools (Adobe Creative Suite programs including Premiere Pro, Photoshop, Illustrator, and InDesign).

-Up to date with the latest communication strategies, trends, techniques and technologies in higher education.

-Working knowledge of software programs including InfoReady, ZOOM, Google docs, and Smartsheet.

-Must be familiar with utilizing web based and computer based technological tools in everyday work.

-Must possess a problem-solving approach, personal initiative, and professional demeanor.

Application Period

Priority consideration will be given to candidates who apply by October 13, 2023. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

In addition, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.