Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Project and Change Manager. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $9,282 per month, commensurate with qualifications and experience.

The salary range for this classification is $4,812 to $15,449 per month.

Classification

Administrator II

Position Information

The California State University, Office of the Chancellor, is seeking an IT Project and Change Manager to efficiently lead and execute projects while implementing comprehensive change management, communication, and training strategies. This position plays a pivotal role in supporting and advancing CSU's change initiatives, contributing to the development of effective systemwide change management capabilities across all 23 campuses and the Chancellor's Office. This role ensures seamless collaboration, enhances organizational adaptability and drives successful change outcomes by integrating project and change management practices across the CSU system. Combining project management responsibilities such as planning, execution, and monitoring with change management tasks, including communication, stakeholder engagement, and training, this dual-role position serves as a central hub for achieving successful project outcomes. Furthermore, it aims to cultivate a culture of adaptability and responsiveness to change, fostering continuous improvement across the CSU system. 

Responsibilities

Under the general direction of the Director of Project and Change Management Office, the IT Project and Change Manager will perform duties as outlined below:

Key duties and responsibilities include:

-Project Management Leadership: Fulfill a crucial role within the Project and Change Management Office (PCMO) team, overseeing projects across the system and ensuring their strategic alignment with organizational objectives.

-Strategic Project Execution: Take charge of strategic planning, execution, and monitoring of projects, ensuring they contribute to the broader goals of the organization.

-Change Management Expertise: Apply extensive change management experience to develop and implement effective strategies, fostering adaptability and collaboration within the organizational culture.

-Stakeholder Engagement: Conduct stakeholder assessments to identify key players, understand their needs, concerns, and expectations, and align projects and change initiatives with organizational priorities.

-Communication Strategies: Devise and implement communication plans, utilizing various mechanisms such as presentations, webinars, and newsletters to keep stakeholders informed and engaged.

-Training Initiatives: Lead training programs to enhance the skills of teams involved in projects, including awareness sessions, brainstorming sessions, and other training activities to support change initiatives.

-Resistance Management: Develop strategies to identify and manage resistance to change, ensuring a smooth implementation process.

-Effectiveness Measurement: Evaluate the effectiveness of projects and change initiatives through measurement and analysis, contributing to continuous improvement efforts.

By actively participating in the PCMO team as a project manager, the incumbent in this role will play a pivotal role in ensuring the success of projects across the system, aligning with the broader organizational goals. This dynamic position allows for a contribution of both project management expertise and change management acumen to drive positive outcomes.

Project Manager Responsibilities:

-Develop comprehensive project plans, including goals, timelines, and resource requirements, to ensure project success.

-Identify and engage key stakeholders, fostering effective communication and collaboration throughout the project lifecycle.

-Efficiently allocate and manage project resources to optimize project outcomes, including personnel, budgets, and materials.

-Proactively identify and mitigate potential risks, ensuring project resilience and successful delivery.

-Oversee project execution, monitor progress against milestones, and implement corrective actions as needed to keep the project on track.

-Generate regular progress reports, documenting project activities, milestones achieved, and lessons learned for continuous improvement.

-Coordinate cross-functional teams and external vendors to ensure seamless project execution and alignment with organizational goals.

Change Manager Responsibilities:

-Apply structured change management approaches and methodologies to facilitate successful change implementation.

-Develop and execute change management strategies based on situational awareness and stakeholder engagement.

-Identify and address potential risks and points of resistance to change, fostering stakeholder buy-in and support.

-Conduct systematic stakeholder, impact, and readiness assessments to inform change management plans.

-Create and deploy actionable change management plans, including communication, coaching, training, and resistance management strategies.

-Develop measurement systems to track individual change effectiveness and overall change progress.

-Generate and distribute communication content and knowledge across various platforms to ensure effective change communication and understanding.

-Collaborate with HR and organizational development teams to integrate change management practices into talent management and employee development initiatives.

Emphasis:

-Organizational Understanding: Gain a deep understanding of the CSU organization, including the intricacies of the Chancellor's Office and 23 campuses, to effectively navigate change management and communication challenges.

-PCMO Engagement and Support: Actively participate in and contribute to PCMO activities, including supporting the PCMO community and the Change Management Community of Practice. Provide training and mentorship to staff and stakeholders in best practices in project management and change management.

-Project Management: Lead project planning, resource management, and risk mitigation efforts to ensure successful project outcomes.

-Change Management: Apply structured methodologies, assess change impacts, and foster stakeholder engagement to drive successful change initiatives.

-Stakeholder Engagement: Build strong relationships with key stakeholders at all levels of the organization to ensure alignment and support for project and change initiatives.

Qualifications

This position requires:

-This position requires a Bachelor's degree in a related field or equivalent; a combination of education and experience.

-Demonstrated 5+ years of experience leading large-scale organizational change initiatives, highlighting a proven track record in navigating complex change processes. 

-Extensive 5+ years of experience applying change management principles, methodologies, and tools, underscoring expertise in driving successful change outcomes. 

-Proven 5+ years of experience in designing comprehensive communication and training plans, emphasizing the ability to engage stakeholders and facilitate knowledge transfer effectively. 

-A minimum of 3+ years of experience in a large organization, preferably in higher education, demonstrating familiarity with the unique challenges and dynamics of the academic environment. 

-Strong experience in project management, including familiarity with various project management approaches, technology tools, and knowledge of large-scale technological implementations, ensuring the ability to oversee complex projects from initiation to completion effectively. 

Communication Skills:

-Strong written and verbal communication skills for conveying complex ideas, facilitating collaboration, and generating communication content.

-Proficiency in stakeholder and project team influence, with strong oral and written communication skills to build consensus and convey information effectively.

Analytical and Organizational Skills:

-Analytical skills for identifying risks, conducting impact assessments, and developing measurement systems.

-Organizational skills for managing resources, maintaining documentation, and ensuring project execution.

Interpersonal Skills and Leadership:

-Vital interpersonal skills for building relationships, influencing change, and leading project teams effectively.

-Proactive and self-directed approach in facilitating meetings, delivering presentations, and driving actionable outcomes.

Change Management Expertise:

-Solid understanding of change management principles and methodologies, with experience in navigating the change process to ensure successful implementation.

Business Acumen and Process Improvement:

-Business acumen to comprehend the organization's "Big Picture" and align strategies with organizational goals.

-Understanding of business process complexity, coupled with experience in process improvement methods such as LEAN, for optimizing workflows and enhancing operational efficiency.

Technical Proficiency:

-Proficiency in Microsoft Products, Office 365, Project, Teams, SharePoint, and related software for effective communication, collaboration, and project management.

Flexibility and Adaptability:

-Ability to thrive in a fast-paced, evolving environment, with excellent multitasking skills to manage multiple priorities and deliver results under tight deadlines.

-Position requires up to 30% travel, demonstrating flexibility and willingness to engage with stakeholders across diverse locations.

Preferred Qualifications

-Master’s degree preferred.

-PMP certification preferred; if not PMP certified, willingness to obtain certification within one year or a demonstrated 5+ years of technology project management experience, highlighting a commitment to excellence in project management. 

-Change management certification preferred, such as ProSci Change Management Practitioner certification, demonstrating a dedication to mastering change management best practices. 

-Experience in Higher Education: Insights into academic institutions' challenges, aiding in navigating change management within the CSU system.

-Certification in Project Management and Change Management: Demonstrates commitment to mastering best practices, enhancing credibility and effectiveness in fulfilling responsibilities.

-Process Improvement Experience: Optimizes workflows and enhances operational efficiency, contributing to successful project outcomes.

Application Period

Priority consideration will be given to candidates who apply by March 22, 2024. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.