Job Summary

The Conference Coordinator performs duties under general supervision and works independently to oversee the Conference Housing Program, a comprehensive program providing summer and academic year student, conference group and guest housing services for approximately 5,000 to 7,500 individuals annually. The Conference and Coordinator also assists with S2 Access management and is part of the UHS Access Team, as well as oversees the SJSU Cares Housing program and academic year overnight guest housing. This position includes on call responsibilities and some weekday after hours and weekend work with significant weekday after hours and weekend work during the summer months (June, July, August), peak Conference season.

Key Responsibilities

• Provides leadership of and oversight of the day-to-day operations of the academic year and summer Conference Housing Program including guest housing and conference groups.
• Negotiates contracts and schedules, use of guest rooms, meeting spaces and other housing facilities for 40 to 60 summer programs, including campus frosh orientation, and academic year groups.
• Works directly in collaboration with representatives of each conference group to identify event and guest needs, develops plans, and determines services needed.
• Serves as contact person for inquiries, requests and reservations from campus and outside communities regarding academic year and summer conference housing services. Maintains collaborative relationship with campus departments to facilitate requested services (including Dining and Classroom space, athletic fields, Aquatic Center and Student Union).
• Administers and set ups conference module in the database system including setting up the application, payments, reservation systems and producing reports
• Works directly with multiple UHS units (Facilities Operations, Administrative & Financial Operations, and Residential Life) to fulfill contract requirements.
• Provides regular and after hours crisis intervention by utilizing training to provide crisis response to campus housing students and guests, which can range from making a referral to intervening in a life-threatening situation.
• Remains accessible and able to respond appropriately, in person or otherwise, to urgent or emergency situations that arise on weekdays, weekends, holidays and after business hours.                                     
• Develops policies, procedures and regulations for the Conference Housing program in coordination with the Conference Review Team.
• Reviews methods of training annually in order to prepare staff most effectively.
• Develops and updates staff manual for all conference assistants, lead positions, interns and administrative assistants.
• Manages daily check-in and checkout for overnight guests, and SJSU Cares residents, including issuing keys, receiving payment and notifying guests of UHS policies.
• Maintains monthly inventory of supplies and amenities and order replacements when necessary.
• Audits and reconciles guest accounts regularly and follows up on outstanding payments due.
• Leads marketing efforts including independently developing and implementing marketing initiatives and a full conference marketing plan
• Pursues prospects on a community, state, regional, national and international levels to increase conference business; develops proposals and bids for securing conferences, camps and events.
• Identifies prospective clients, prepares marketing sales proposals to meet their needs, and aggressively pursue these prospective clients in order to secure their business; including site visits and cold calling.
• Solely responsible for preparing, developing, updating and maintaining the conference brochures and materials, including social media.
• Creates and maintains partnership with Hospitality, Recreation and Tourism Management Department on campus to attract clients and staff.
• Creates and maintains social media platforms to market the conference program.
• Responds to requests for building, room, and parking access needs.
• Provides input to performance and operational issues.
• Develops and implements survey tools to assess and evaluate overall program effectiveness and customer satisfaction with assistance from the Organization and Planning staff.
• Implements changes with support of Conference Review Team and Senior Assistant Director of Residential Administrative Services based on assessment and evaluation data.
• Collaborates with Facilities area to support the Conferences and Administrative Services Coordinator in executing duties with access cards and keys.
• Maintains contact with customers and solicits feedback for improved services.

Knowledge, Skills & Abilities

• Knowledge in operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Ability to perform complex tasks involving independent judgment and ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
• Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Thorough Knowledge of word processing, spreadsheet, database software, and computerized accounting systems.
• Demonstrated ability to perform complex tasks involving independent judgment, accuracy and speed.
• Excellent written and verbal communication skills.
• Ability to train others on new skills and procedures and provide work lead direction.
• Ability to be flexible to changes, frequent interruptions, and manage multiple tasks at one time. 
• Ability to clearly answer questions and explain procedures and policies to students and the public in an efficient and courteous manner; apply judgment, discretion and initiative in performing a variety of tasks.
• Excellent interpersonal skills and be able to handle a high degree of customer contact surrounding potentially emotional/controversial issues and deal with conflict while maintaining a sense of perspective and professionalism.
• Ability to respond to emergency situations.
• Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies
• Knowledge of how a database interacts with business practices, and financial operations of a typical business.
• Ability to work with database systems to pull fields or records for reporting or transferring data to other databases.
• Ability to handle multiple work priorities, organize and plan work and projects.
• Ability to compose and appropriately format correspondence and business reports using appropriate English grammar, punctuation and spelling.
• Ability to exercise appropriate judgment and perform duties and responsibilities in the absence of close supervision.
• Thorough knowledge of office systems and ability to use broader range of technology, systems, and packages.
• Ability to display a strong sense of commitment to customer needs, and possess excellent customer service and public relations skills.
• Ability to understand roles and responsibilities of student and staff members and to provide guidance for staff members in a functional unit.

Required Qualifications

• Equivalent to a bachelor's degree in a related field.
• Two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required education on a year-for-year basis.

Preferred Qualifications

• Bachelor’s Degree in Education, Hospitality Management, Business Administration, or a related field.
• Experience with conference or event planning, and/or hospitality management. 
• Experience supervising professional or student staff. 
• Experience coordinating an administrative process. 
• Experience in an educational and/or residential setting. 
• Customer Service experience.

Compensation

Classification: Housing Operations Professional II
Anticipated Hiring Range: $5,098/month - $5,304/month (Step 6 – Step 8)
CSU Salary Range: $4,617/month - $6,727/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

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Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 16, 2026 through May 3, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.