** This position is only open to applicants from CSU East Bay, San Francisco State, and Sonoma State Universities and will be located at one of the three participating campuses.**
Application Process
This recruitment is being managed by San Francisco State. Applications must be submitted directly to the Director of IT Business Operations Job Posting for consideration. This position is open until filled. For position inquiry, please contact SFSU Human Resources.
Position Summary
Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay (CSUEB), San Francisco State University (SFSU), and Sonoma State University (SSU).
The Director ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network’s academic and administrative missions.
As a collaborative leader, the Director partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.
Unit Overview
The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.
The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations. Partnering closely with each university’s leadership, including Presidents and Provosts, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals.
Within IT, the Business Operations team ensures the effective management of financial, administrative, and operational processes. The team collaborates closely with campus leadership, human resources, procurement, and finance to ensure compliance, transparency, and fiscal responsibility. By enabling efficient processes, resource optimization, and organizational agility, the IT Business Operations team empowers technology units to remain strategic, responsive, and focused on delivering high-value services to faculty, staff, students, and researchers across the Network.
Minimum Qualifications
Experience
1. 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
2. 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.
Knowledge, Skills, and Abilities (KSAs)
1. Demonstrated success supervising or mentoring technical or operational staff.
2. Strong ability to apply practical problem-solving to operational and compliance issues.
3. Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
4. Working understanding of relevant administrative policies, regulations, and compliance requirements.
5. Effective oral and written communication skills for technical and non-technical audiences.
6. Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
7. Experience with documentation, process improvement, and knowledge sharing.
Education, Licenses and Certifications
1. Bachelor’s degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.
Preferred Qualifications
1. 1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
2. Master’s degree in information systems, computer science, or a related field.
3. Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar).
Environmental/Physical/Special
1. Position may be required to travel among Network universities, as needed, to support operational and collaborative needs.
2. Position is a 24-hour on-call position in case of emergencies and critical Network needs.
Salary and Benefits
Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $11,713 - $12,946 a month. This position is a member of the Management Personnel Plan and serves at the pleasure of the President.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.
Supplemental Information
About Sonoma State University:
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.
Equal Opportunity & Mandated Reporting:
The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Employment Eligibility & Conditions:
CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
Education Code 89521 - Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).
Annual Reports & Safety Information:
Sonoma State University's Annual Security Report (https://clery.sonoma.edu/annual-security-report) includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/compliance-data/2024-campus-housing-fire-safety-report. The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.